General Terms and Conditions of Flightright GmbH 

General Information

Legal Information

Managing Director and CEO:
Dr. Jan-Frederik Arnold

Fax: +49 (0) 33 02 89 82 81 09
Email: service (at) flightright.de

VAT ID Number: DE272238629
Registration Number: HRB 249849
Commercial Register: Charlottenburg Local Court
Business Identification Number: DE272238629-00001

Registered debt collection service provider pursuant to Section 10(1)(1) RDG
Competent supervisory authority: Federal Office of Justice [Bundesamt für Justiz], Legal Services Register, Adenauerallee 99–103, 53113 Bonn, (rdg@bfj.bund.de)

Professional liability insurance: Hiscox Europe Underwriting Limited, Arnulfstr. 31, 80636 Munich

Professional regulations:
Legal Services Act [Rechtsdienstleistungsgesetz (RDG)]
Legal Services Ordinance [Rechtsdienstleistungsverordnung (RDV)]
Money Laundering Act [Geldwäschegesetz (GwG)]

End of General Information and Legal Notices

​1. Subject matter of the contract, services provided by Flightright

1.1 Air passenger rights: 

We endeavor to enforce your claims for compensation (and, where applicable, other claims, e.g. claims for reimbursement in the event of flight cancellation)  which you may be entitled to against airlines under the EU Air Passenger Rights Regulation 261/2004 and its British counterpart, “The Air Passenger Rights and Air Travel Organizers’ Licensing (Amendment) (EU Exit) Regulations 2019” against airlines (hereinafter also referred to as “claims”) in accordance with the following provisions. 

1.2 Tenancy law: 

We will enforce your claims for rent adjustments in connection with the so-called rent cap (“Mietpreisbremse”) (see Section 556d of the German Civil Code (BGB)) on a purely success-based basis and enforce any claims for information, determination, and compensation for excess rent paid, as well as any other claims that may exist in this context. 

1.3 

The claims specified in sections 1.1 and 1.2 are hereinafter also referred to as “Claims.” 

Airlines, landlords and other third parties against whom we try to enforce your Claims are hereinafter referred to as the “Opposing Party.” 

For the purpose of enforcing your Claim, at our discretion, you either assign the Claim to us in trust, which enables us to enforce the Claim in our name, and at the same time authorize us to enforce the claim under your name (hereinafter also referred to as “Assignment Process”), or you authorize us to enforce the Claim in your name and your behalf without assigning the Claim to us (hereinafter also referred to as “Power of Attorney Process”). 

1.4 

We will attempt to enforce the Claim against the Opposing Party out of court and will obtain the necessary information (also from the Opposing Partys) for this purpose. 

 1.5  

If our efforts to enforce the Claim are insufficient, we may, in accordance with the provisions of Section 6, commission a contract lawyer to enforce the Claim. We shall bear the costs of the contract lawyer commissioned by us if our efforts are unsuccessful (see Section 6.4).  

1.6 

Upon conclusion of the agency agreement, you will receive free access to our customer portal. The customer portal is used for the electronic transmission of information, viewing the current processing status and communicating with us. The use of the customer portal is subject to the respective terms of use of the customer portal, which you also accept by concluding the agency agreement. The currently valid terms of use of our customer portal are available at the following link: www.flightright.com/terms-and-conditions-portal 

2. Conclusion of contract, information

2.1 

You commission us after completing the claim check on our website or on the website www.allright.de (hereinafter also referred to as the “Ordering Process”).

By clicking on the corresponding order button, you submit a binding offer to conclude a paid agency agreement for the enforcement of the Claim and ancillary claims. We accept your offer by means of an express declaration (e.g., via email) or by asserting your Claims against the Opposing Party. Upon request, you will sign a separate deed of assignment or confirmation of assignment or power of attorney and send the original to us. 

2.2 

The information requested during the Ordering Process must be provided completely and correctly and must be corrected immediately if it changes after the entry or if you discover that you have provided incorrect data. This applies in particular to the following information: 

Passenger rights: 

Your flight details, address, telephone number, email address, and information on payments received from the airline.  

Tenancy law: 

Your details regarding the apartment, address, living space, year of construction, rent amount, landlord, property management. 

2.3 

The description of our services on our website www.flightright.com (or other Flightright pages), in particular within the compensation and reimbursement calculator, does not constitute a binding offer to conclude a contract. 

3. Remuneration agreement

3.1 

If our efforts are unsuccessful, you will not incur any costs. This also applies if our contract lawyers are called in to enforce the Claim. 

If you hire a contract lawyer at our recommendation, we will reimburse you for their costs in accordance with section 7.4. 

3.2 

In the event of premature termination of the contract, Flightright’s (success-based) Remuneration claim shall remain valid, cf. Section 9.3 of the General Terms and Conditions.  

3.3 

Pursuant to Section 13e of the German Law on Out-of-Court Legal Services (“RDG”), you may demand that your debtor reimburse you for the costs we charge you for the performance of our services, up to the amount of the remuneration that a lawyer would be entitled to for this activity in accordance with the provisions of the German Lawyers’ Fees Act (“RVG”). The costs incurred by commissioning our contract lawyers must also be reimbursed by the Opposing Party up to the amount specified in the RVG, in the event of success. 

Upon conclusion of the agency agreement (see section 2.1), you assign to us the indemnification claims described in this section 3.3 in lieu of performance. We accept the assignment and will attempt to collect payment from the Opposing Party. 

3.4 Air passenger Rights: 

3.4.1 

Upon successful enforcement of the Claim, we shall receive remuneration in the amount of the percentage of the enforced Claim agreed upon within the Ordering Process (hereinafter also referred to as “Remuneration”) plus statutory sales tax. The prerequisite for the Remuneration to become due and payable is that the Claim is successfully recovered. 

3.4.2 

The amount of the Remuneration is determined by whether it is necessary to involve our contract lawyers to enforce the Claim. If we succeed in enforcing your Claim without involving our contract lawyers, our Remuneration will be lower. We will only engage our contract lawyers if our out-of-court enforcement efforts have been completely or partially unsuccessful. The percentage applicable to the calculation of the Remuneration (with or without the involvement of contract lawyers) will be specified during the Ordering Process.  

The basis for calculating the Remuneration is everything that has been paid by the Opposing Party or any other third party (e.g., a travel agency) after we have sent our payment request, with the exception of any default interest accrued on the Claim, which Flightright is entitled to in full. 

3.4.3 

If the Claim is not settled in cash but in kind (e.g., with flight vouchers), we are entitled to Remuneration in cash, which — unless we have agreed otherwise in writing — is calculated based on the value of the payment in kind. The claim for Remuneration shall also apply if the payment has been made to you by the Opposing Party (e.g. by check). You shall not incur any other costs. 

3.4.4 

If only part of the Claim is enforced, we will only charge Remuneration for the part of the Claim that we have enforced. The same applies if a settlement is reached with the Opposing Party in accordance with Section 7. 

3.4.5 

Consumers often do not pursue their air passenger rights at all because they consider the cost-benefit ratio to be unfavorable. We solve this problem by providing our services completely free of charge if a Claim cannot be enforced. In order to be able to offer our customers exemption from the risks of unsuccessful enforcement in an economically viable manner, we must cover our costs through our Remuneration in successful cases.  

In order to successfully provide our services, we rely on a large number of specialized employees, for example for internal case processing, communication with our customers and the Opposing Party, for the development and maintenance of the necessary IT infrastructure, and for conducting test cases. In addition, there are personnel costs for the traditional company departments (human resources, finance, legal, marketing) as well as costs for rent and materials. 

Another factor that is taken into account when calculating the amount and terms of our success-based Remuneration is the legal costs we incur. If, for example, a court case is lost, we bear not only the court costs and our own legal fees, but also the legal fees of the Opposing Party and any expert witness fees. When we enforce Claims abroad, we often have to bear the court and legal fees even if the proceedings are successful. 

In cases that we settle out of court, there is often no claim against the Opposing Party for reimbursement of our costs. In addition, we bear the risk that an enforcable Claim (judgement debt) for reimbursement of costs against the Opposing Party is practically unenforceable (e.g., due to the insolvency of the Opposing Party or unsuccessful or unreasonable enforcement). 

3.5 Tenancy law: 

3.5.1 

If we are able to enforce your claim, we shall receive (i) remuneration amounting to six times your monthly tenant savings for the period from the first rent payment due after the complaint was issued, including any applicable sales tax (hereinafter also referred to as “Commission”) and (ii) additional remuneration in the amount that would be payable to a lawyer in accordance with the provisions of the German Lawyers’ Fees Act (Rechtsanwaltsvergütungsgesetz, RVG) plus statutory value added tax (hereinafter also referred to as “RVG Fee”). 

3.5.2 

If we are able to enforce a retroactive rent adjustment for the period prior to our notification of default, we shall receive, in addition to the Remuneration defined in section 5.3.1 above, a lump-sum remuneration amounting to fifty percent of your rent savings from this period. The Commission, the RVG Fee and the lump-sum remuneration are hereinafter also referred to collectively as “Remuneration”. 

End of the remuneration agreement 

4. Invoicing and payment 

4.1 

We are entitled to deduct the Remuneration to which we are entitled from the payments received by us, plus VAT and any interest accrued on the Claim. 

If a contract lawyer has been appointed, the contract lawyers will pay the enforced amounts to us for the purpose of balancing your account with you. 

We will hold the amount due to you in one of our escrow accounts. We are entitled to enter into interest agreements with the banks holding the escrow accounts and to collect any interest claims arising on our business accounts. The amount of the interest arrangements varies depending on the market situation. The annual interest rate is currently calculated as the percentage of the deposit facility reduced by 1.50 percentage points (deposit facility – 1.50% p.a.). The deposit facility is the interest rate of the European Central Bank for short-term deposits by commercial banks (“European Central Bank Deposit Facility”). This interest rate is variable, set by the ECB at regular intervals and published on its website www.ecb.eu. On August 31, 2025, the interest rate for credit balances in the escrow account was 1.25% per annum. Based on a Claim of EUR 600.00, this interest rate results in an interest claim of EUR 0.29 over a period of two weeks. 

In the interests of streamlining, you hereby waive the calculation and payment of interest claims attributable to your receivable. Contrary to the normal legal requirement (Section 667 BGB in conjunction with Section 675 BGB), we are therefore not required to pay these interest claims to you. 

4.2 

As soon as we have received all the documents required to balance your account, we will do so in the proper manner and pay you the amount to which you are entitled.  

4.3 

You must provide us with a bank account to which we can transfer the money. If we offer alternative payment methods (e.g., PayPal), you can provide us with the relevant information instead of your bank account details. If you do not have a SEPA account, any fees incurred for the transfer or payment will be borne by you.

If you receive payments from us that are (also) intended for others (e.g., fellow travellers or co-tenants), you must forward these payments to the entitled individuals on a pro rata basis.  

5. Obligations and duties   

5.1 

You shall support us in the performance of our contractual obligations. Upon request, you shall provide us with full disclosure of the underlying facts to the best of your knowledge. You shall provide us with the documents and information (hereinafter collectively referred to as “Information”) required for processing and shall submit any new information immediately without being asked to do so. You are responsible for the completeness and accuracy of the information. You undertake to provide any additional information that may be required upon request without delay.  

5.2 

You are obliged to inform us immediately if you or other persons entitled to Claims asserted by us (e.g., fellow travelers or co-tenants) receive payments or other benefits from the Opposing Party or if the Opposing Party contacts you or the other entitled persons.

5.3 

You guarantee that you have not otherwise disposed of the Claim prior to commissioning us, nor has a third party been commissioned to enforce it. While our contract for the enforcement of the Claim is in force, you may not independently engage any other service providers, lawyers, or private or public bodies (e.g., the Schlichtungsstelle Reise & Verkehr e.V. or a consumer protection association) to represent your interests, take any legal action independently, or dispose of the Claim.  

5.4 

In the Power of Attorney Process, you may not assign or pledge the Claim that you have authorized us to enforce to any third party without our prior written consent. 

5.5 

You undertake to indemnify us against all typical and foreseeable claims by third parties arising from the fact that you provided us with incorrect information during the ordering process or by other means. This obligation applies only if and to the extent that the information you provided was intentionally or grossly negligently false or incomplete.  

6. Commissioning of contract lawyers, cost exemption commitment   

6.1 

As a legal service provider, we are not permitted to represent you before the ordinary civil courts. If our out-of-court enforcement efforts (including court dunning proceedings) have been completely or partially unsuccessful, we may, if there is a reasonable prospect of success, mandate a contract lawyer in our own name and at our own expense to enforce the Claim (i.e., if our efforts are unsuccessful, we shall bear all costs).  

6.2 

Within the scope of the Power of Attorney Process (and to the extent that this is possible under the national regulations of the country under whose jurisdiction we are asserting your Claim), we may instruct our contract lawyer on your behalf to enforce the Claim in and out of court and in accordance with the power of attorney signed by you, or recommend that you engage one of our contract lawyers yourself.  

You authorize the contract lawyer to accept statements from us in connection with this contractual relationship on your behalf. We hereby undertake to indemnify you for the costs of the contract lawyer engaged by you and/or Flightright on your behalf in accordance with Section 6.4.  

6.3 

You authorize us to grant the contract lawyer access to all documents and information that you have provided to us. You undertake to respond directly to any inquiries from the contract lawyer regarding the facts of the case.  

6.4 

If the enforcement of the Claim is not successful even after the lawyer has been commissioned and after out-of-court and, if necessary, court proceedings, we will indemnify you for the costs of the lawyer’s services.  

We will also bear any other costs of legal action (including court costs, the Opposing Party’s legal fees, and any additional costs incurred in international courts) if these are not reimbursed by the Opposing Party.  

7. Court settlements and out-of-court settlements

7.1 

You authorize us to conclude settlements on your behalf without consulting you, provided that this does not reduce the amount payable to you. We are also entitled, without consulting you, to reject a settlement offer if the Opposing Party offers less than 80 % of the amount claimed or, in the case of air passenger rights, only offers vouchers instead of money. 

In accordance with para. 3 of these General Terms and Conditions, we have agreed with you on a percentage-based and success-based Remuneration. Neither a successful settlement nor your rejection or revocation of a possible settlement will affect the agreed upon percentages of our Remuneration. However, the absolute amount of our Remuneration may change if the Claim enforced on your behalf is reduced as a result of a settlement. 

7.2 

If a contract lawyer has been appointed in the Power of Attorney Process, you are only entitled to conclude an irrevocable settlement, revoke a settlement concluded with our consent, waive the Claim, withdraw the action or dispose of the Claim in any other way with our written consent.  

7.3 

In the event of a settlement (out of court or in court), the attorney’s fees and, if applicable, court costs will be deducted from the agreed settlement amount if these have not been assumed by the Opposing Party (as is customary). The conclusion of the settlement does not affect the agreed upon percentages of our success-based Remuneration; in this respect, the provisions of Section 3 apply. 

7.4 

If a settlement is to be concluded for you and other entitled persons (e.g., fellow travelers or co-tenants) whose Claims you are asserting through us, the provisions of this Section 7 shall apply accordingly. You warrant that you have been authorized by the other entitled persons to decide on their behalf whether to accept or reject a settlement. 

9. Contract term, termination, and dispute resolution  

9.1 

The contract with us ends when the Claim has been enforced.  

9.2 

The contractual relationship may also be terminated by either you or us at any time with two (2) weeks’ notice. We reserve the right to terminate the contract in particular if you culpably violate the obligations and duties within the meaning of Section 6 or if, based on an objective assessment taking into account the current state of affairs and the prospects of success, it becomes apparent that further processing of your case by us is unreasonable or economically unjustifiable. In this case, we will inform you immediately, stating the reasons. In such cases, there shall be no claim to Remuneration for our services, except under the conditions set out in Section 9.3. below. 

9.3 

If you terminate the contractual relationship after commissioning and payment of the Claim, our claim to Remuneration under Section 3 shall remain in force.  

9.4 

The European Commission provides a platform for online dispute resolution. However, we prefer to resolve any issues directly with you and therefore do not participate in consumer arbitration proceedings. In such cases, please contact us directly at service(at)flightright.com.  

9.5 Air passenger rights:

There are other ways to enforce the Claim: the  European Small Claims Procedure, the online form of the Federal Aviation Authority  , the Air Traffic Arbitration Board at the Federal Office of Justice  , a request directly to the respective airline, and the offer of the German Travel & Transport Arbitration Board  (“Schlichtungsstelle Reise & Verkehr e. V.”).

9.6 Tenancy law: 

We are legally obliged to inform you that there are alternative means of enforcing your rights that do not involve a contingency fee. For example, you can also contact consumer protection associations to enforce your Claims. 

10. Final provisions 

10.1 

The law of the Federal Republic of Germany (“Germany”) applies. This also applies to the assignment agreement between you and us. If you placed the order as a consumer and your usual place of residence is in another country than Germany at the time of your order, the mandatory legal provisions applicable in that country also apply. 

10.2 

If you are a merchant and have your registered office in Germany at the time of the order, the exclusive place of jurisdiction is our registered office in Berlin. In all other respects, the applicable statutory provisions shall apply to local and international jurisdiction.

10.3 

There are no verbal side agreements. Contract amendments and deviating or supplementary individual contractual provisions to this contract must be made in writing to be effective. This also applies to the waiver of the written form clause. 

10.4 

Should individual provisions of these General Terms and Conditions be wholly or partially invalid or void, or become wholly or partially invalid or void as a result of a change in the legal situation or due to a ruling by the highest court or in any other way, this shall not affect the validity of the remaining provisions of the General Terms and Conditions. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that comes closest to the economic purpose pursued by the contracting parties with the invalid or unenforceable provision. The same applies in the event of a loophole.